Acupuncture Healing Works

Privacy Policy

Effective Date: April 9, 2026

1. Introduction

Acupuncture Healing Works (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic, use our website (www.AcupunctureHealingWorks.com), or communicate with us, including via SMS text messaging.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2a. Personal Information You Provide

Full name, date of birth, and contact details (phone number, email address, mailing address)
Health and medical history provided for treatment purposes
Insurance information and billing details
Appointment preferences and scheduling information
Communications you send us, including via email, phone, or SMS

2b. Information Collected Automatically

Website usage data (pages visited, time spent, browser type)
IP address and device identifiers
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

To schedule, confirm, and manage your appointments
To provide acupuncture and wellness services
To send appointment reminders, health tips, and clinic updates via SMS or email (with your consent)
To process payments and manage billing
To respond to your inquiries and provide customer support
To comply with legal and regulatory obligations (including HIPAA)
To improve our services and website experience

4. SMS Text Messaging

With your express written consent, we may send you text messages (SMS) for the following purposes:

Appointment reminders and confirmations
Follow-up care instructions
Health and wellness tips
Promotional offers and clinic updates

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at:

📍 2190 Gulf Gate Dr, Sarasota, FL 34231

📞 941-888-9888

✉️ nan@acupuncturehealingworks.com

We do not share your phone number or SMS consent with third parties for their marketing purposes.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

With healthcare providers involved in your treatment (with your consent or as permitted by HIPAA)
With service providers who assist us in operating our business (e.g., scheduling software, billing processors) under confidentiality agreements
When required by law, court order, or governmental authority
To protect the rights, property, or safety of our clinic, patients, or the public

6. HIPAA & Medical Information

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your medical and health information is treated as Protected Health Information (PHI) and is subject to our separate HIPAA Notice of Privacy Practices, which is available at our clinic.

7. Cookies & Tracking Technologies

Our website (www.AcupunctureHealingWorks.com) may use cookies and similar technologies to enhance your browsing experience. You may disable cookies through your browser settings; however, some features of our website may not function properly.

8. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with Florida state law requirements.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal and medical record requirements)
Opt out of marketing communications at any time
File a complaint with a regulatory authority

To exercise any of these rights, please contact us at nan@acupuncturehealingworks.com or call 941-888-9888.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. Minors receiving treatment must have a parent or guardian provide consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Acupuncture Healing Works

2190 Gulf Gate Dr, Sarasota, FL 34231

Phone: 941-888-9888

Email: nan@acupuncturehealingworks.com

Website: www.AcupunctureHealingWorks.com

Privacy Policy